Playbook Trigger: SLA Time Remaining

Playbook Trigger: SLA Time Remaining

Daniel HarveyDaniel Harvey Siemplify Champion
edited November 2020 in Suggest New Ideas

SLA's can become difficult to track the larger the queue grows, and so it would be hugely beneficial if Siemplify Playbooks offered an "x time remaining" trigger for playbooks.

This would make it possible to build a notification playbook that sends an email, sms, or slack message when an SLA is about to expire, and even assign the case to a particular role for the team to then jump on as a priority.

(Example image attached)

3 votes

Scheduled in Roadmap · Last Updated


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