Crisis management with SOAR
It's one thing to experience a security incident but arguably more vital than preventing threats is avoiding a botched response.
Of course, that begins in the SOC, but it also extends to other parts of the business, including PR, HR, legal, IT and C-Suite.
Dealing with real threats in a timely manner is the hardest thing to do for a SOC. You may find yourself scrambling to identify key stakeholders, develop both tactical and strategic plans, and hardest of all, keep track of all the simultaneous actions happening. In the response confusion, conflicting messages and redundant work is not uncommon, making a bad situation worse.
But if you're able to consolidate tactical and strategic plans across your organization in one secure location to streamline processes and eliminate all the confusion, frustration and missteps that can occur, you have a far higher likelihood to repel and recover from the active incident.
What are the tactics you implement to be prepared for a crisis and which one do you think the Siemplify WarRoom should help with? Share your war stories and how our technology can assist!
From what we see on sites we visit - this flexibility is achieved primarily using a reliable communication channel, and a single source of truth for all the data that flows between the response teams.
Once achieving this flexibility, Incident Response (IR) plans act as firm guidelines throughout the whole incident, and help the incident managers control every step of the way efficiently and calmly.
There are of course “Project Management” practices required but they also rely on the quality of the communication channels and data consolidation.
So we have a video we made about our "War Room" feature. It shows how a company is able to manage a cybersecurity crisis in Siemplify.
I highly recommend you watch this to get an idea about how important a single management portal is for rapid and consistent response. When we show the War Room in a POC - we like to show the instant visibility and collaboration between different teams in the company and how stakeholders are updated.